Get through this month
Bills and money
Help paying a utility bill
If you cannot pay a heat, water or electric bill, act before service is shut off. Getting service back usually costs more than keeping it. Where we could not confirm a fact, we say so and give a phone number to call.
Step 1: Call your utility first
Tell them you cannot pay in full. Ask for a payment plan and ask what help they know about. Keep your shutoff notice, because some programs ask for it.
- Mon Power (electric): 800-686-0022. Mon Power lists payment arrangements (installments added to your monthly bill), a later due date for customers who are 60 or older and get Social Security, a pension or disability benefits, and a way to have a friend, relative, clergy member or agency told before a disconnection. If someone at home uses electric medical equipment, ask about its Critical Care program.
- Morgantown Utility Board (water and sewer): 304-292-8443, Monday to Friday, 8 a.m. to 4:30 p.m. (staffed around the clock for emergencies). Email customer-service@mub.org, or visit 278 Greenbag Road. MUB's website does not currently describe payment plans or shutoff rules, so ask on the phone. If water is shut off, you have to call to get it turned back on.
- Gas or bulk fuel (propane, oil): call your supplier. We did not research gas utilities for this page.
Step 2: Programs that can help pay
LIEAP: heating help from the state
The Low Income Energy Assistance Program (LIEAP) is run by the West Virginia Department of Human Services (DoHS). It helps with winter heating bills. Eligibility depends on household income, household size and whether you pay for your own heat. The maximum benefit last season was $2,000 per household.
- Last season (2026): applications were mailed starting January 5 to households that got LIEAP the season before, older adults and people with disabilities, due January 30 or until money ran out. Everyone else could apply starting February 2.
- This season: we could not find 2026-27 dates yet. Season dates are not guessed here, so check the DoHS site or call 800-642-8589.
- How to apply: online at wvpath.wv.gov, at your local DoHS office, or by mail. Have a recent utility bill, or a fuel supplier receipt if you heat with bulk fuel. Do not mail the form to your utility.
- Emergency help: Mon Power's page says LIEAP includes one emergency payment per heating season to stop a shutoff or restore service, for customers who got a termination notice after qualifying for LIEAP.
Emergency Assistance (state)
Mon Power's page lists a one-time payment, open year-round, for customers at risk of shutoff. Bring your disconnect notice to your county DoHS office, or call 304-558-0684.
Dollar Energy Fund (electric)
A hardship fund for Mon Power customers with a recent financial hardship. Mon Power says it opens October 1 and stays open until the money runs out. Apply through a local agency (call 800-683-7036 or use the Dollar Energy Fund agency finder). Its water program rules say grants cannot cover deposits or reconnection fees.
Local charities
These groups have helped Morgantown residents with utility bills, but their money is limited and we could not confirm current rules or hours. Call before you go and ask what to bring.
- Christian Help, 219 Walnut Street: 304-296-0221
- The Salvation Army of Morgantown, 1264 University Ave.: 304-296-3525
Not sure where to start?
Call 211, text your ZIP code to 898211, or visit wv211.org. They can point you to programs near you.
Lower the bill for next time
Mon Power's page lists free home weatherization and a repair-or-replace program for broken heating systems, both through your local Community Action Agency. Ask 211 which agency serves you.
Do this today: call your utility, ask for a payment plan, then call 211.